With our range of servicing & support options you will never feel overwhelmed or alone
NeoProducts believes in an ongoing relationship with each client. Our team of experts provides a comprehensive range of services and support to you throughout the life of your project. We take a modular approach which is flexible so you can choose the appropriate services that will meet the requirements of your business.
Neo offers a range of services which takes care of all installation, commission, and project management so the integration of your new product into your business is as smooth as possible.
- Project Management
- Site Preparation
- Installation & Set Up
Once everything is successfully installed you are not on your own. We offer servicing, warranties and extended warranties which are contracted to suit your unique situation and carried out onsite scaled to meet your coverage requirements. Training and phone support is offered to your staff or your current service provider so you can be virtually self-sufficient.
- Return To Base
- Phone Support and Training
We offer a range of services which provide a stress-free environment throughout the life of your project. We can set up remote monitoring which will provide, among other things, error logging and reordering of consumables as the stocks diminish. Software and content updates can be sent through remotely to individual or groups of devices. We also source and supply relevant consumables your device may require.
- Software and Content Upgrades
- Consumables Management