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Government / October 2011

UK Jobcentres

Background

Jobcentre Plus is part of the UK Department of Work and Pensions, and is one of the world’s largest government employment services.  It is available to the public and employers to use, free of charge, to find and fill job vacancies. Before the integration of kiosks job seekers would search for appropriate vacancies via job cards placed on display boards in Jobcentre Plus branches.     

Challenge

The old system was time consuming for the staff in keeping the boards up to date, it imposed severe constraints on the number of jobs that could be displayed and circulated around the country.  Job applicants also found the process frustrating as sometimes positions had already been filled while the cards remained on display.  The Department of Work and Pensions wanted an automated system to improve the job vacancy display process across their network of over 1000 Jobcentre offices. 

Solution

NeoProducts worked with EDS (now part of HP) to deliver a new kiosk based system which would allow users to access all available jobs, taking the time off staff in posting the jobs, and allowing for constant updates so only current vacant positions remained in the system. 

Neo designed, manufactured and delivered 9000 Jobpoint kiosks during 2001.  The Jobpoint was designed to meet exacting requirements for accessibility.  Jobcentre plus wanted the kiosks to have the capability to be operated by standing, seated and wheelchair users.  Neo delivered a revolutionary design incorporating a touchscreen offset to one side with room underneath for a wheelchair user to get close.  The screen angle and height works well for users of all sizes and abilities. 

Benefits

The kiosks have simplified the process of displaying vacancies whilst enhancing the offering to job seekers.  Job vacancies notified to Jobcentre Plus can now be displayed throughout the country within minutes.  Job seekers can use the touchscreen to search by location and category and print out the details of the jobs they want to apply for. 

The Jobpoint system is one of the largest integrated network of kiosks in the world.  It has also become a blueprint for public employment service systems internationally.  It has helped Jobcentre Plus greatly to improve its service and increase satisfaction amongst job seekers and employers. 

The kiosk network is entering its 10th year of operation, still achieving very high levels of reliability, and remaining an essential part of the Department of Work and Pensions service delivery programme.

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