Technology News

  • March 2017

    NeoProducts at the Australian Healthcare Week 2017

    We’re excited to be partners at the Australian Healthcare Week 2017 running from 8-9 March in Sydney.

    We’ll be showcasing some of our products and will be on hand to discuss how we can adapt or custom-build a solution to fit your exact needs.

    Visit Mike and Andrew at booth 101.

  • April 2016

    WA’s new self-service wagering terminals are a “snap” to use

    When Racing and Wagering Western Australia (RWWA) needed to develop and deploy a network of new Self Service Wagering terminals to their TAB retail channels they turned to Neo.

    To put Western Australia in perspective, it is roughly the size of the USA west of the Rockies, or the United Kingdom, France, Spain, Germany and Italy combined! And with a population of only 2.6 million, most of it is empty. There are communities that are more than a day’s drive apart.

    Implementing and servicing a network of wagering terminals over this vast area presents challenges.

    Through a tendering process, Neo won the trust of RWWA and were engaged to firstly work in partnership to develop a unique terminal, then to manufacture the terminal in volume.

    Because of the geographic spread and scarce population, it was an imperative that the SSWTs were designed to be simple to install, operate and service, as it is very time consuming and expensive to get qualified technical personnel to sites.

    “Through extensive collaboration between NEO and RWWA, a new self-service wagering terminal has been designed which has met RWWA’s requirements of being modular, robust, easy to service and most importantly simple for customers to use in obtaining information and placing a bet”.

    “The relationship with NEO has been very refreshing. NEO’s professionalism, openness and willingness to consider and include all requirements has provided a quality terminal for our use”. Bob Moffitt – Manager Retail Operations (RWWA)    

    The SSWT literally “snaps” together. It is designed as a series of modules that are joined together through self-locating docking connectors that take seconds to connect and disconnect without the need for tools. This means that staff in remote venues can easily swap in and out individual components that require servicing  without the need to call out a service technician and return a faulty unit back into service rapidly and easily.

    The SSWTs are not only easy to manage, they are very futuristic in their styling and use the latest in multi-touch capacitive technology through edge-to-edge glass, coupled with high performance printing and bank note accepting, and health and breach sensing, alarms and remote monitoring.





  • March 2016

    Smart Support for Smartgates

    Smart support for Smartgates

    Cars come with 3-5 years, computers with 1-3 years, household appliances with 3-5 years. We’re talking warranties, and a maximum of 5 years is typical for electro-mechanical products, which are in in constant use, by everyday, non-specialist, operators.

    So imagine a self-service kiosk that is used for up to 18 hours a day, by the general public, and which carries a 15-year warranty. Yes, you read right – 15 years.

    That is exactly what security solution provider Morpho has because they chose to partner with Neo Products on the Australia and NZ Customs Smartgate systems. Neo are so confident of their design, manufacture and production processes that they provide warranty support for the entire length of the 15-year supply contract.

    The Smartgate system is installed in international arrivals in Australian and NZ airports for use by inbound travellers with ‘smart’ passports. The aim is to shorten the time needed for incoming security checks, reduce queuing, and to optimise the number of immigration staff and associated costs.

    The automated system is in two parts: Firstly, the traveller uses a kiosk to scan their passport and answer security questions. The kiosk prints a transit document. Secondly, the user puts the transit document into a camera/gate system, which compares the traveller’s face to the information in the document, and if successful, franks a code onto the returned transit document, and opens the gate.  The final part of the process is human, when the transit document is read by staff after baggage collection.   

    When Morpho was first awarded the contract to supply the system to the Australian government, they went to tender to find a partner, and selected Neo to provide the entire kiosk and the read/frank component of the gate. When they won a similar contract in NZ two years later, they extended that partnership across the Tasman. The project has been an unqualified success, growing from the initial 70 kiosks to just under 200 to date.

    Under the initial agreement, Neo provided a 3-year warranty, and committed to parts availability for 10 years.  But as new units were rolled out, Neo realised that it was difficult for Morpho to manage a fleet of devices that had differing warranty end dates. So they suggested a 10-year warranty on all equipment, with co-termination. This was such a success that Neo has now extended the warranty out to 15 years.

    “The 15-year warranty is unique in my experience” said Steve Bennett Morpho Program Manager Border Control “I have never come across a manufacturer who has so much confidence in their product and process. The end customer has demanding availability requirements and we know that through our partnership with Neo, we can meet those demands”.

    Says Mike Mitchell, CEO of Neo Products Group “The key is to design the system for support, right from the start. We design around a principal of flexibility – for example of mounting and cabling – to ensure that even if component parts within the kiosk change over the years, the system still appears and functions exactly the same to the user”

    “It’s not just about physical product design” continues Mike “We also have to build effective and manageable support processes – including parts planning, reverse packaging and labelling, swap pool management and security-cleared installation teams. This combination of product and process design gives Neo 100% confidence in the reliability and serviceability of our offerings. It means we can offer great value and service to our clients”.

    Smartgates are still being rolled out.  As more countries’ passports become eligible for Smartgate and as more Australian passports are renewed with chip technology, the number of users continues to increase. This is great news for travellers – the last thing they need after an international flight is to queue at arrivals – and great news for the Department of Customs and Immigration, who have an efficient and cost effective system.  

    For Morpho, the Smartgates’ high throughput and essential service means that keeping the systems up and running smoothly is crucial – and with the backing of Neo’s 15-year warranty, they are 100% confident that they have the ‘smarts’ to keep the gates open for business.  


    To discuss how Neo’s product and support design expertise can make a difference to your business, please contact our sales team on +61 3 9701 1511


  • January 2016

    Heatwave no issue for cemetery tech

    Melbourne's infamous heatwaves have proven no match for NeoProducts' wayfinding technology installed at the new wing of Bunurong Memorial Park.

    Facing issues with their existing information services and wanting to modernize their facilities, Bunurong Memorial Park enlisted NeoProducts to incorporate reliable technology into their new cemetery developlment.

    The 55 inch high brightness touchscreen kiosks and chapel signage are fitted into insulated housings that keep the technology at a safe operating temperature.  Remote access software also enables the Neo team to monitor the machines.

    "The Neo commitment to reliability goes beyond the technology and hardware" said NeoProducts' Project Manager Chris Avramopoulos.  "We partnered with the client, their architects and their builders to integrate the technology into the aesthetic and functionality of the new buildings.  The result is an elegant and practical way to assist visitors to find their way around the park."

    "Managing the kiosks and signage is easy for our reception staff and low touch for our IT support team"' said Southern Metropolitan Cemeteries' Trust IT Manager, Andrew Jackman.  "Neo's products met all our requirements and their service was outstanding".

    Contact Neo today to discuss your wayfinding and electronic signage needs.

  • October 2015

    NeoProducts & beyondblue Round Australia Roadshow

    An amazing accomplishment !

    After 50,000 kilometres and 500 events in 350 towns, the ambitious 16 month beyondblue roadshow has ended. It has brought inspiration and education about coping with depression to tens of thousands of people in remote towns and communities throughout Australia.

    And NeoProducts' touchscreen technology was there on the journey

    In early 2014, NeoProducts donated touchscreen technology to the roadshow, to enable beyondblue to display a number of interactive videos specifically to allow people to share their personal experiences.

    Neo’s touchscreen technology worked faultlessly throughout the journey. At each stop, a touchscreen panel was literally magnetised to the outside of the bus, so that visitors could interactively access programme information.

    Throughout the 16 months and the climate extremes of Australia, the touchscreen never missed a beat.

    Fittingly, the last town on the 16 month road trip was Healesville, where an event was organised by Neo’s General Manager – Lindsay Frost. With the Gold Logie winning actor John Wood as MC - beyondblue and the Lions Club of Healesville shouted the town a “night out”. The theme was “Connections Matter “, focusing on the importance for mental health of maintaining connections with your friends and your community.

    NeoProducts is proud to have been associated with such a worthwhile project.

  • January 2015

    Community Centre kiosk becomes local hub


    Neo is proud to be part of a new Department of Justice kiosk initiative in Melbourne's western suburbs.

    Maribyrnong City Council is providing an interactive kiosk with large buttons, simple navigation and a built-in printer at the Braybrook Community Centre.  It can provide convenient easy access to various services such as rental rights, legal assistance, paying fines and registering births, deaths and marriages.

    We often assume that everyone is online but research shows that many Victorians still don't have a home internet connection or access to a printer.

    Another advantage is the provision of a Vietnamese-language menu which will assist the large local Vietnamese speaking community.

    The new Braybrook Community Centre will become a 'hub' of the local community, and the new interactive digital kiosk will help to provide convenient access to information and services from the department.