Our user-centred approach ensures customer & client satisfaction
Our proven closed loop design process is applied to every project whether it is a small project or a complete turn-key solution; it consistently leads to delivering successful products to very satisfied clients.
We assess your situation, taking into account the various design considerations which affect the success of a kiosk. These include ensuring:
- the kiosk has a clear benefit,
- the user is made aware of the kiosk's existence and function,
- the system is straightforward to use
- the kiosk can be accessed easily and operated by all potential users
- maximum productivity
Throughout all the stages our key focus is to recognise your expectations, and verify your requirements are being met. Once we deliver, we monitor the performance of our product to ensure continuous satisfaction. This is generally a multi-stage process with accountability and authorisation at each stage. As a result, 80% of our business comes from repeat customers.
Through applying our proven design process as the framework to our product & software development, and underpinned by our ISO 9001-2011 certified management system, we are able to deliver projects to an exceptional quality, on time and within budget.